Privacy Policy

This Privacy Policy explains how RegenBioSignals ("we," "us," RegenBioSignals.com) collects, uses, and protects personal information when you use our website and place orders. We are committed to handling your information transparently and in accordance with applicable Canadian (PIPEDA) and, where relevant, U.S. privacy laws.

Information we collect

• Account information — name, email, and password (stored hashed by our authentication provider).
• Order information — products ordered, shipping address, and order history.
• Payment information — processed by our third-party payment provider; we do not store full card numbers.
• Technical data — basic analytics such as pages visited and device type, used to operate and improve the site.

How we use your information

• To create and manage your account and process and ship your orders.
• To send transactional emails (order confirmations, restock notifications).
• To provide customer support and respond to enquiries.
• To maintain security, prevent fraud, and comply with legal obligations.

Sharing

We share information only with service providers who help us operate — our hosting, database/authentication, email, and payment providers — under appropriate confidentiality obligations, and with authorities where required by law. We do not sell your personal information.

Data retention & your rights

We retain personal information for as long as needed to provide the service and meet legal obligations. You may request access to, correction of, or deletion of your personal information by contacting us at support@regenbiosignals.com. You can also update your account details or delete favourites and addresses from your account area.

Cookies

We use essential cookies to keep you signed in and maintain your cart, and privacy-respecting analytics to understand site usage. We do not use advertising or cross-site tracking cookies.

Contact

Questions about this policy or your data: support@regenbiosignals.com, or write to us at c/o Trifecta Law Corporation, 104-1070 Nelson St., Vancouver, BC V6E 1H8.