Refund & Returns Policy

Because our products are research compounds whose integrity depends on proper handling and cold-chain storage, we cannot accept returns of opened or temperature-sensitive items once they have shipped. This policy explains the limited circumstances in which we offer replacements or refunds.

Damaged, defective, or incorrect items

If your order arrives damaged, is missing items, or is not what you ordered, contact us at support@regenbiosignals.com within 7 days of delivery with your order number and photographs. Each issue is analyzed on a case-by-case basis, and we will review refunds on a case-by-case basis.

Non-delivery & lost shipments

All orders ship with tracking. If tracking shows no movement or a package is confirmed lost in transit, contact us and we will investigate with the carrier and make it right.

What isn't eligible

• Opened vials or products whose seal has been broken.
• Products damaged by improper storage after delivery.
• Change-of-mind returns on temperature-sensitive research materials.

Cancellations

Orders can be cancelled before they ship. Once an order has shipped it cannot be cancelled, but the above protections still apply.

Refund method & timing

Approved refunds are issued to the original payment method within 10 business days of approval. For Interac e-Transfer and crypto payments, refunds are returned by the same method.

Contact

To start a claim, email support@regenbiosignals.com with your order number.